Technical Support Frequently Asked Questions (FAQ)

 

I have Excel XP and I can't run the invoice software.

With Excel XP, you have to set the security to medium in order to run the macros. To do so, from Excel main menu go to Tools then Macros then Securities, then choose "Medium". Do not forget to save the workbook so you do not have to repeat the same steps every time you open it.

How do I change currency setting?

To change the currency format, unlock the sheet first using the button "Unlock this sheet" then select the cells you want to change the format then from the Excel main menu click on Format, then Cells, then Numbers, and finally choose your currency symbol. Remember to lock the sheet so you do not overwrite  equations in the locked cells.

How do I change date format?

To change the date format, unlock the sheet first using the button "Unlock this sheet" then select the cells you want to change the format then from the Excel main menu click on Format, then Cells, then Numbers, and finally choose a date format. Remember to lock the sheet so you do not overwrite  equations in the locked cells.

The software continues to ask for my registration code.

This occurs due to an error in your registry systems. to save you time and effort, contact us with your purchase information and we will be glad to send you a copy that does not need a registration code.

I paid for a product through your site and didn't receive a registered version yet?

Upon registration of our product, you will receive a "Thank you for your payment" e-mail. the registration information are included in the bottom part of this e-mail

I couldn't open the workbook so I could try it!

You need to have Winzip to unzip the spreadsheet, before open it using Microsoft Excel 97 or 2000.

I am running Excel version 7 (MS Office 95) it says unrecognizable format?

All products work only with Microsoft Excel 97 and above